Terms

Last updated: November 12, 2026

These terms cover your use of the Same Day Reply website and chat, and the text messages sent through our service. By using them, you agree to these terms. Our Privacy Policy explains how we handle your information.

What we do

Same Day Reply sets up website chat and missed-call texting for local businesses. If you received a text or chatted with an assistant, it was provided by a local business that uses our service, usually because you called or messaged that business.

The chat is automated

Replies in the chat and by text may be written by an AI. They can be wrong. Don't rely on them for emergencies, medical, legal or financial decisions. If you have an emergency, call 911. If you smell gas, leave the building and call 911 or your gas company.

Prices or availability the chat mentions are not a binding offer. The business confirms the final details with you.

Text messaging terms

• Program. Same Day Reply missed-call texting. When you call a business that uses it and the call isn't answered, we may text you to ask how the business can help, and then pass your reply to the business.
• Consent. You agree to receive these texts when you call or message a participating business or ask us to text you. Consent is not a condition of buying anything.
• Frequency. Message frequency varies. You will usually receive a text only after you contact the business.
• Cost. Message and data rates may apply.
• Opt out. Reply STOP at any time to stop receiving texts. We will confirm once, and then no more texts will be sent.
• Help. Reply HELP for help, or email hello@samedayreply.com.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. We do not sell or share mobile numbers or opt-in information with third parties for their marketing. See our Privacy Policy.

Using the site

Please don't misuse the site or chat, try to break it, or use it to send spam or unlawful content. We may limit or stop access if that happens.

No warranty

The site and chat are provided "as is." We do our best to keep them accurate and available, but we don't promise they will always be correct or uninterrupted.

Limit of liability

To the fullest extent the law allows, Same Day Reply is not liable for indirect or consequential losses from using the site, the chat, or the text messages.

Business customers

Businesses that use our service do so under a separate written agreement with us. That agreement controls if it conflicts with these terms.

Changes and law

We may update these terms and will change the date above when we do. These terms are governed by the laws of Ohio.

Contact

Same Day Reply, Cleveland, OH. Email hello@samedayreply.com.