Privacy Policy
Last updated: November 12, 2026
Same Day Reply ("we", "us") builds website chat and missed-call texting for local businesses. This policy explains what information we collect, how we use it, and the choices you have. We are based in Cleveland, OH. You can reach us at hello@samedayreply.com.
Who this covers
This policy covers three groups: visitors to this website, people who use the chat on this website, and people who call or text a local business that uses our service. When you contact one of those businesses, we handle your message on that business's behalf.
What we collect
- Information you give us. Messages you type into the chat, and your name, phone number or email if you share them.
- Call and text details. When someone calls a business that uses our texting service, we receive the caller's phone number and the time of the call. When they reply to our text, we receive their reply.
- Basic technical data. Such as browser type and pages visited, collected by our hosting provider to keep the site running.
How we use it
- To answer your question or reply to your text.
- To pass your name, number and message to the business you contacted, so they can follow up with you.
- To keep the service working, fix problems, and improve how it answers.
Mobile numbers and text messages
We only text people who contacted a business that uses our service, or who asked us to text them. We do not sell or share mobile phone numbers or text messaging opt-in information with third parties or affiliates for their marketing or promotional purposes. You can reply STOP to any text to stop receiving texts, and HELP for help. See our Terms for more on texting.
Who we share information with
We use outside services to run our product. They process information for us and are not allowed to use it for their own marketing:
- A website hosting and network provider (Cloudflare).
- A phone and text messaging provider (Twilio).
- An AI service that helps write replies (Anthropic).
We also share your message with the business you contacted. We may disclose information if the law requires it. We do not sell personal information.
How long we keep it
We keep chat and text records only as long as needed to provide the service to the business, and then delete them. A business can ask us to delete its records at any time.
Your choices
- Reply STOP to any text to opt out.
- Email us to see, correct or delete information we hold about you.
- Please don't share sensitive details in the chat, such as medical information, payment card numbers or passwords.
Children
Our service is not meant for children under 13, and we do not knowingly collect their information.
Security
We use reasonable measures to protect your information, but no online service is completely secure.
Changes
If we change this policy, we will update the date at the top of this page.
Contact
Questions about this policy? Email hello@samedayreply.com.